IMPORTANT NOTICE: Changes to Housing Help services due to the pandemic

Following the official advice available at this time, Housing Help will be practicing social distancing during the outbreak of COVID-19.  No face-to-face services will be offered until further notice, our office is also closed to the public and staff are not working at satellite locations.

If you are a new or existing client and are trying to access our services, please call 613-563-4532 and leave a detailed message; we will return your call within 48 hours. Please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue. Please be advised that call backs come from a private number.


Housing Help began as a program at what was the Dalhousie Community Centre (now the Somerset West Community Health Centre). Initially, one staff and volunteers helped people with their search for affordable housing and to address rent control. In response to increasing demand, the agency was incorporated in 1992 and became a separate entity. It was the first of several Housing Help centres funded by the province.  As well as the core services, a number of programs and initiatives have been offered over the years including tenant education, and peer support for rooming house tenants.

We currently serve low- to moderate-income people in the following wards:

3 Barhaven Ward
4 Kanata-North Ward
6 Stittsville Ward
9 Knoxdate-Merivale Ward
10 Gloucester-Southgate Ward
14 Somerset Ward
15 Kitchissippi Ward
17 Capital Ward
18 Alta Vista Ward
20 Osgoode Ward
21 Rideau-Goulbourn Ward
22 Gloucester-South Nepean Ward
23 Kanata South Ward

Visit here if you’re not sure in which ward you are living.


How to access our services

Case workers will meet with new and existing clients by appointment only. Please phone us or walk in to make an appointment.


Location of Satellite Offices (and hours of operation)

Housing Help also offers service at the following satellite offices:

South-East Ottawa CHC
1355 Bank St, Suite 600
Monday: By appointment only
Wednesday and Friday: 8:30am-12:00pm by appointment / 1:00pm-3:00pm walk-in
Call 613-563-4532 to make an appointment

Nepean, Rideau and Osgoode CRC
1547 Merivale Rd, Unit 240
Monday and Wednesday: 8:30am-4:30pm
Call 613-563-4532 to make an appointment.

Western Ottawa CRC
2 MacNeil Court
Monday: 9:00am–4:30pm
Call 613-563-4532 to make an appointment.

Somerset West CHC – Eccles Branch
55 Eccles St
Friday: 9:00am-4:00pm walk-in / Last sign-up is 3:00pm

Somerset West CHC – Rosemount Branch
30 Rosemount St
Tuesday: 9:00am-4:00pm walk-in / Last sign-up is 3:00pm

959 Wellington St W
Tuesday and Thursday: 9:00am-4:00pm
Call 613-725-0202 to make an appointment

Centre 507
507 Bank St
Thursday: 12:30pm-3:00pm

Centre 454
454 King Edward Ave
Monday: 12:30pm-3:00pm


Languages of services offered

We offer services in English, additionally some of our case workers are able to provide services in the following languages:

  • French
  • Arabic
  • Swahili
  • Lingala
  • Nyandia
  • Somali