Upcoming closure

Our offices will be closed on Monday, September 4th, for Labor Day. During this closure, for emergencies, please contact the CLI at 1-888-332-3234 or the City of Ottawa at 3-1-1.

IMPORTANT NOTICE: Changes to Housing Help services due to the pandemic (This is still in effect March 2022 onwards until further notice)

Housing Help will continue practicing social distancing during the outbreak of COVID-19.  Our office is also closed to the public and staff are not working at satellite locations.

If you are a new or existing client and are trying to access our services, please call 613-563-4532 and leave a detailed message; we will return your call within 48 hours. Please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue. Please be advised that call backs come from a private number.


Housing Help began as a program at what was the Dalhousie Community Centre (now the Somerset West Community Health Centre). Initially, one staff and volunteers helped people with their search for affordable housing and to address rent control. In response to increasing demand, the agency was incorporated in 1992 and became a separate entity. It was the first of several Housing Help centres funded by the province.  As well as the core services, a number of programs and initiatives have been offered over the years including tenant education, and peer support for rooming house tenants.

We currently serve low- to moderate-income people in the following wards:

3 Barhaven Ward
4 Kanata-North Ward
6 Stittsville Ward
9 Knoxdate-Merivale Ward
10 Gloucester-Southgate Ward
14 Somerset Ward
15 Kitchissippi Ward
17 Capital Ward
18 Alta Vista Ward
20 Osgoode Ward
21 Rideau-Goulbourn Ward
22 Gloucester-South Nepean Ward
23 Kanata South Ward

Visit here if you’re not sure in which ward you are living.


How to access our services

Case workers will meet with new and existing clients by appointment only. Please phone us or walk in to make an appointment.


Languages of services offered

We offer services in English, additionally some of our case workers are able to provide services in the following languages:

  • French
  • Arabic
  • Swahili
  • Lingala
  • Nyandia
  • Somali