Upcoming Closure

Action Housing will be closed on Friday, April 7th, 2023 for Good Friday and on Monday, April 10th, 2023 for Easter Monday. During this closure, for emergencies, please contact the City of Ottawa by dialing 3-1-1, or the Landlord and Tenant Board by dialing 1-888-332-3234.

Hours

Our open hours are as follows:

Monday – Friday: 9:30am – 12:00pm, 12:30pm – 4:00pm

How to Access our Services:

To ensure the safety of its employees and clients, Action Housing continues to adopt social contact reduction practices and partial reopening protocols. Face-to-face services will be offered by appointment only. Please note that our staff are not currently working at satellite locations.

New clients: If you are a new client and are trying to access our services, please call 613-562-8219 and leave a detailed message; we will return your call within 24 business hours. Please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue. Please be advised that call backs may come from a private number.

Existing clients: If you are an existing client, and need to contact your caseworker, please call 613-562-8219 and leave a detailed message; please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue, and remember to mention your caseworker by name. Your message will be relayed and your caseworker will contact you shortly. Please be advised that call backs may come from a private number. If your caseworker needs to meet with you regarding your file, they will contact you to make an appointment. Services will be given in person by appointment only, or given by telephone or email if appropriate.

Housing search: If you need housing search tools, email info@action-logement.ca to receive our available lists. Tools are also available through our website; consult the “Housing Resources” section at www.action-logement.ca. For health and safety reasons, our drop-in housing search centre will remain closed for the time being. If you have nowhere to sleep tonight, please contact the City of Ottawa by calling 3-1-1.

We thank you for your patience and understanding.

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About Action Housing:

Action Housing is a francophone organization located in the Ottawa community of Vanier. Since 1989, Action Housing has been offering bilingual services pertaining to housing loss and homelessness prevention in Ottawa, in partnership with Community Health and Resources Centres, and many other organizations serving the community.

We currently serve low- to moderate-income people in the following wards:

1 Orléans Ward
2 Innes Ward
5 West Carleton-March Ward
7 Bay Ward
8 College Ward
11 Beacon Hill-Cyrville Ward
12 Rideau-Vanier Ward
13 Rideau-Rockcliffe Ward
16 River Ward
19 Cumberland Ward

Visit here if you’re not sure in which ward you are living.

Satellite Offices

Normally, Action Housing also offers service at the following satellite offices (please note that due to the ongoing pandemic, our services are not currently available at satellite offices):

Lowertown Community Resources Centre
40 Cobourg Street
Phone: 613-789-3930
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Rideau-Rockcliffe Community Resource Centre
815 St. Laurent Boulevard
Phone: 613-745-0073
Monday, Tuesday: 8:30am – 4:30pm

Orleans-Cumberland Community Resource Centre
240 Centrum Boulevard, Orleans
Phone: 613-830-4357
Monday, Thursday, Friday: 8:30am – 4:30pm

Eastern Ottawa Resource Centre
1980 Ogilvie Road
613-741-6025
Monday, Tuesday: 8:30am – 4:30pm

Pinecrest-Queensway Community Health Centre
1365 Richmond Road
Phone: 613-820-4922
Monday, Tuesday, Wednesday: 8:30am – 4:30pm

Carlington Community Health Centre
900 Merivale Road
Phone: 613-722-4000
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Languages of services offered

Although we are a Francophone organization, our entire team is also able to provide services in English. Some of our case workers are also able to provide services in the following languages:

  • Créole
  • Kirundi
  • Kinyarwanda
  • Swahili