Following the official advice available at this time, Action Housing will be practicing social distancing during the outbreak of COVID-19.  Absolutely no face-to-face services will be offered until further notice.

If you are a new client and are trying to access our services, please call 613-562-8219 and leave a message; we will return your call within 24 business hours. As a reminder, our hours of operation are Monday to Friday, from 9:30 AM to 4:30 PM. If your situation requires intake or caseworker intervention, services will be given through telephone or email. No face-to-face services will be offered to new clients until further notice.

If you are an existing client, and need to contact your caseworker, please call 613-562-8219 and leave a message; your message will be relayed and your caseworker will contact you shortly. Services will be given through email and telephone. No face-to-face services will be offered by your caseworker until further notice.

If you need housing search tools, email to receive our available lists. Tools are also available through our website; consult the “Housing Resources” section. No face-to-face lists or housing search services will be offered until further notice.

If you have nowhere to sleep tonight, please contact the City of Ottawa by calling 3-1-1.

We thank you for your patience and understanding during this time.


Action Housing is a francophone organization located in the Ottawa community of Vanier. Since 1989, Action Housing has been offering bilingual services pertaining to housing loss and homelessness prevention in Ottawa, in partnership with Community Health and Resources Centres, and many other organizations serving the community.

We currently serve low- to moderate-income people in the following wards:

1 Orléans Ward
2 Innes Ward
5 West Carleton-March Ward
7 Bay Ward
8 College Ward
11 Beacon Hill-Cyrville Ward
12 Rideau-Vanier Ward
13 Rideau-Rockcliffe Ward
16 River Ward
19 Cumberland Ward

Visit here if you’re not sure in which ward you are living.

How to access our services

At our main office, we accept up to four new clients every week day. New clients must come to our office to be seen by our Intake Worker. We do not make appointments for new clients. New clients are taken on a first come, first serve basis. To ensure new clients are seen, we recommend that they arrive just as the office opens in the morning and after our lunch hour.

Our main office hours are as follows:

  • Monday, Tuesday, Thursday and Friday: 9:30am – 12:00pm, 1:00pm – 4:30pm
  • Wednesday: 1:00pm – 4:30pm (office is closed to public in the morning)

Satellite Offices

Action Housing also offers service at the following satellite offices:

Lowertown Community Resources Centre
40 Cobourg Street
Phone: 613-789-3930
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Rideau-Rockcliffe Community Resource Centre
815 St. Laurent Boulevard
Phone: 613-745-0073
Monday, Tuesday: 8:30am – 4:30pm

Orleans-Cumberland Community Resource Centre
240 Centrum Boulevard, Orleans
Phone: 613-830-4357
Monday, Thursday, Friday: 8:30am – 4:30pm

Eastern Ottawa Resource Centre
1980 Ogilvie Road
Monday, Tuesday: 8:30am – 4:30pm

Pinecrest-Queensway Community Health Centre
1365 Richmond Road
Phone: 613-820-4922
Monday, Tuesday, Wednesday: 8:30am – 4:30pm

Carlington Community Health Centre
900 Merivale Road
Phone: 613-722-4000
Wednesday, Thursday, Friday: 8:30am – 4:30pm

Languages of services offered

Although we are a Francophone organization, our entire team is also able to provide services in English. Some of our case workers are also able to provide services in the following languages:

  • Créole
  • Lingala
  • Kirundi
  • Kinyarwanda
  • Somali
  • Swahili