How to Access our Services
If you are a new client and are trying to access our services, please call 613-562-8219 and leave a detailed message; we will return your call within 24 business hours. Please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue. Please be advised that call backs may come from a private number.
If you are an existing client, and need to contact your caseworker, please call 613-562-8219 and leave a detailed message; please ensure to clearly leave your full name and a phone number where you can be reached, as well as a general description of your issue, and remember to mention your caseworker by name. Your message will be relayed and your caseworker will contact you shortly. Please be advised that call backs may come from a private number. If your caseworker needs to meet with you regarding your file, they will contact you to make an appointment. Services will be given in person by appointment only, or given by telephone or email if appropriate.
If you need housing search tools, email info@action-logement.ca to receive our available lists. Tools are also available through our website; consult the “Housing Resources” section at www.action-logement.ca.
For health and safety reasons, our drop-in housing search centre will remain closed for the time being. If you have nowhere to sleep tonight, please contact the City of Ottawa by calling 3-1-1.
We thank you for your patience and understanding.
Action Logement also provides services through satellite offices located within various community centres, in order to bring our services closer to individuals who live farther from our main office. Our advisors are available in person on certain days of the week and will be happy to meet with you and support you according to your needs.
Lowertown Community Resources Centre
40 Cobourg Street
Phone: 613-789-3930
Wednesday, Thursday, Friday
Rideau-Rockcliffe Community Resource Centre
815 St. Laurent Boulevard
Phone: 613-745-0073
Monday, Tuesday
Orleans-Cumberland Community Resource Centre
240 Centrum Boulevard, Orleans
Phone: 613-830-4357
Monday, Thursday, Friday
Carlington Community Health Centre
900 Merivale Road
Phone: 613-722-4000
Wednesday, Thursday, Friday
